Returns & Exchanges

All UrbanBodyJewelry.com digital gift cards are delivered instantly via email and are considered final sale. Due to the nature of digital goods, gift cards cannot be returned, exchanged, or redeemed for cash unless required by law.

Return Process

• 1.
  Verify Delivery

  Check your email inbox and spam folder for the digital gift card code immediately following your purchase.

• 2.
  Balance Inquiries

  If you experience issues with your remaining balance, contact our support team with your order number and card details.

• 3.
  Error Reporting

  Report any technical issues or delivery failures within 24 hours to ensure a prompt investigation and resolution.

• 4.
  Final Sale Acknowledgement

  Please note that once a gift card code has been generated and sent, the transaction is non-refundable and cannot be reversed.